Last updated: May 2026

The Phoenix Cake Company is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and store your information when you visit our website, place an order, contact us, or interact with us online.

We may collect and process the following information:

• Name
• Email address
• Telephone number
• Billing and delivery addresses
• Order details
• Payment information processed through secure third-party providers
• Messages submitted through contact forms, email, social media, or website enquiries
• Website usage information through cookies and analytics tools

We only collect information necessary to operate our business, fulfil orders, and communicate with customers.

Your information may be used to:

• Process and fulfil orders
• Respond to enquiries and messages
• Arrange deliveries, collections, postal orders, and event bookings
• Provide customer support
• Improve our website, products, and services
• Send updates relating to orders or bookings
• Meet legal, tax, or regulatory obligations

We will never sell your personal information to third parties.

Payments made through our website are processed securely by third-party payment providers.

The Phoenix Cake Company does not store or have direct access to full payment card details.

Customers should refer to the relevant payment provider's own privacy policies for further information.

If you choose to subscribe to updates, newsletters, or marketing communications, you may receive occasional emails about new products, monthly drops, events, or offers.

You can unsubscribe from marketing communications at any time.

We will not send marketing emails without consent where consent is required by law.

Our website may use cookies and analytics tools to improve website performance, understand visitor behaviour, and enhance user experience.

Cookies are small files stored on your device.

You can control or disable cookies through your browser settings.

We may share necessary customer information with trusted third parties where required to operate our business, including:

• Payment processors
• Delivery and courier services
• Website and ecommerce providers
• Professional advisers where legally required

Information is only shared where necessary and handled securely.

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed completely secure.

By using our website, customers acknowledge that information shared online is done at their own risk.

We retain customer information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and maintain business records.

Under UK data protection law, customers may have rights including:

• The right to access personal information
• The right to request correction of inaccurate information
• The right to request deletion of information where legally applicable
• The right to withdraw marketing consent
• The right to complain to the Information Commissioner's Office (ICO)

Requests relating to personal information can be made using the contact details below.

Our website or social media pages may contain links to third-party websites.

The Phoenix Cake Company is not responsible for the privacy practices or content of external websites.

We reserve the right to update this Privacy Policy at any time.

Any updates will be published on this page.

If you have any questions regarding this Privacy Policy or your personal information, please contact:

The Phoenix Cake Company

Email: thephoenixcakecompany@gmail.com

Instagram & TikTok: @thephoenixcakecompany